Terms of Sale
1.1 About us.
We are Conner Ives Limited, a company incorporated and registered in England and Wales under company number 13160062, whose registered office is at Unit 216, 28 Lawrence Road, London N15 4EG, United Kingdom (“we”, “our”, or “us”). Our VAT number is 378932640. We operate the websites at www.connerives.com (our “Website”).
1.2 How to contact us.
You can write to us by email at firstname.lastname@example.org or by post to Conner Ives Limited, Unit 216, 28 Lawrence Road, London N15 4EG, United Kingdom.
1.3 How we may contact you.
If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order. Any references in these Terms of Sale to “written” communication or to “writing” includes by way of email.
1.4 If you order products through our Website, you agree to be legally bound by these Terms of Sale.
The terms and conditions set out on this page (the “Terms of Sale”) explain the basis on which we supply products listed on our Website (“Products”). These Terms of Sale tell how we will provide Products to you, how you and we may change or end the contract, and what to do if there is a problem. They also set out your and our legal rights and responsibilities, and certain key information required by law. Please therefore read these Terms of Sale carefully before you submit any order to us via our Website.
1.5 Other applicable terms.
In addition to these Terms of Sale, you should also read the following terms and policies before using our Website:
our Privacy Notice, which sets out information about how we use your personal information;
our Cookie Notice, which sets out information about the cookies that our Website uses; and
1.6 Your key legal rights.
We are under a legal duty to supply Products that conform with the contract between you and us that is governed by these Terms of Sale and that is established when we accept your order (as explained in clause 2.2 below). See the box below for a summary of your key legal rights in relation to Products that you purchase from us (this information is not intended to replace the Terms of Sale on the rest of this page, which you should read carefully). Nothing in these Terms of Sale will affect your legal rights.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 calendar days after receiving your Products, in most cases, you can change your mind and get a full refund. This right to change your mind does not apply to the Products described in clause 8.2 below.
The Consumer Rights Act 2015 says that Products must be as described, fit for purpose, and of satisfactory quality. Within 30 calendar days of our delivery of your ordered Products to you, you can also obtain a refund if any such ordered Products are faulty or defective.
The information in this summary box summarises some of your key rights. It is not intended to replace the Terms of Sale on the rest of this page, which you should read carefully. For detailed information from Citizens Advice, please visit www.citizensadvice.org.uk or call (+44)(0)3454 04 05 06.
- Our Contract With You
2.1 When you place an order.
Please read and check your order carefully before submitting it. When you place your order at the end of the online checkout process, we will acknowledge that you have placed the order by email. This initial acknowledgement does not, however, mean that we have accepted your order.
2.2 How we will accept your order.
Our acceptance of your order will not take place until we have sent an email to you confirming our acceptance of your order. At that point, a legally binding contract will be in place between you and us on the basis of these Terms of Sale.
2.3 If we cannot accept your order.
If we are unable to accept your order (or part of it), we will inform you of this in writing and will not charge you for the ordered Products that we cannot provide to you. This will typically be for one or more of the following reasons:
(b) we or the relevant payments handler cannot authorise your payment;
(c) you are not allowed to buy the Products in question from us;
(d) we are not allowed to sell the Products in question to you;
(e) you have ordered too many Products; or
(f) there has been a mistake on the pricing or description of the Products in question (please note that, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect price).
2.4 Your order number.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
2.5 You must be 18 or older to place an order with us.
Only persons 18 years or older who are not under guardianship and are not acting in a capacity of a company can place an order.
2.6 We currently sell to individual consumers only.
You may only buy Products from our Website for domestic, personal, and non-business reasons. We reserve the right to decline any order that we reasonably believe is for onward commercial or business sale other than through distribution channels approved by us.
- Product Information and Quality
3.1 Products may vary slightly from their pictures.
The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colour of the Products. Any Product that we deliver to you may vary slightly from those images. The packaging of the product may vary from that shown in images on our Website. In addition, any measurements given on our Website are only approximate values to give you a better understanding of the model or fit of that specific Product, and not a definite guarantee of the actual measurements of the Product you receive. The final measurements of a Product may vary depending on the material used in its production.
3.2 We must provide you with Products that comply with your legal rights.
You are entitled to receive Products from us that are of satisfactory quality, are fit for purpose, and match the relevant description on our Website (but please note clause 3.1 above). We take reasonable care to ensure that the details of the Products appearing on our Website are correct at the time they are placed onto our Website. Any Products sold at discount prices will be identified and sold as such.
3.3 Vintage branding.
4.1 Product prices.
The price of each Product indicated on our Website includes any applicable value added tax at the applicable rate and is in British pounds sterling (£). This price does not include delivery/shipping costs (see clause 5.1 below for information on delivery costs). We take all reasonable care to ensure that the price of the Products advised to you is correct. If we discover an error in the price of any Product that you order from us before we accept your order, then clause 2.3 above will apply. If any such error is discovered after we accept your order, then you may end your contract with us in accordance with clause 7.6 below.
4.2 When you will be charged.
You will be charged through your selected payment method at the time you place your order.
4.3 Payment methods.
We accept payment by debit and credit cards via Shopify Payments. Please note that all payments will also need to be authorised by the relevant card issuer and/or Shopify Payments, and we may also need to use extra security steps. If the relevant card issuer or Shopify Payment refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery, and we are not obliged to inform you of the reason for the refusal. We are not responsible for Shopify Payment or the relevant card issuer or bank charging you as a result of our processing your payment in accordance with your order. We recommend that you read Shopify's own terms and conditions before making a payment using Shopify Payments.
4.4 If your payment has not been received.
If we have not received your payment but you have already received the ordered Products, you must pay for those delivered Products within 30 calendar days of your receipt of them or return them to us as soon as possible (if so, you must keep those Products in your possession, take reasonable care of them, and not use them before you return them to us). In these circumstances, please return those Products to the address stated in clause 8.3 below. You must make sure that any such return complies with the requirements set out in section 8 below. If you do not return the Products in these circumstances and have not paid for them, we may collect the Products from you at your expense. We will try to contact you to let you know if we intend to do this.
4.5 Security of our payment mechanisms.
We will do all that we reasonably can to ensure that all of the information you give us when paying for Products is secure by using an encrypted secure payment mechanism. However, in the absence of: (a) negligence on our part; (b) any failure by us to comply with this contract or our Privacy Notice; or (c) breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you provide to us.
4.6 Voucher codes.
If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code (in which case, these will be provided to you at the time you obtain the relevant voucher code). We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.
(a) United Kingdom, i.e. England, Scotland, Wales, and Northern Ireland (the cost of delivery is a flat rate of £10 per Product ordered);
(b) Member states of the European Union, i.e. Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden (the cost of delivery is a flat rate of £15 per Product ordered); and
(c) Australia, Azerbaijan, Canada, China, Georgia, Hong Kong, Iceland, Japan, Macao, Moldova, Monaco, New Zealand, Norway, Russia, Singapore, South Africa, South Korea, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, and United States of America (the cost of delivery is flat rate of £25 per Product ordered).
If you cannot entered your preferred delivery location during the ordering process or are having trouble calculating shipping rates, please contact us using the contact details at clause 1.2 above.
5.2 When we will deliver ordered Products.
The estimated date for the delivery of your ordered Products to you will be set out in the confirmation email sent to you once we have accepted your order. Please note that this is an estimated date only, and we cannot guarantee that the ordered Products will be delivered by that date. However, unless we have otherwise agreed with you in writing (including at the time you placed your order for the relevant Products), we will deliver ordered Products within 30 days after the day on which we accept your order. If we do not do this, then you are entitled to a full refund in respect of your order, which will be paid to you within 14 days of the date of cancellation. On some occasions, the delivery time may take longer, but we will advise you of the propose delivery time before you place your order and allow you to change your mind before proceeding. If you choose to continue with placing your order, then you will have agreed to our proposed delivery date. We may deliver your ordered Products in instalments.
5.3 International deliveries.
If you order Products from us for delivery to a destination outside the United Kingdom, your order may be subject to import duties and taxes applied when your order reaches the delivery destination. Please note that we have no control over these charges and we cannot predict their amount. You will be solely responsible for payment of any such import duties and taxes, and we will not be liable or responsible if you do not pay these. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations for the country for which the ordered Products are destined, and we will not be liable or responsible if you do not do this. If you order Products for delivery outside of Great Britain, please note that delivery restrictions may apply should there be a trade disruption by the changing relationship between the United Kingdom and the European Union. You should also note that deliveries are impacted in some countries due to the ongoing coronavirus (COVID-19) pandemic. Although we are constantly reviewing our estimated delivery times, in some cases Products may be delivered later than originally advised. We are sorry in advance of any inconvenience this may cause.
5.4 We are not responsible for delays outside our control.
If our supply of the ordered Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but we will endeavour to delivery ordered Products to you as soon as possible. If there is a reasonable likelihood of substantial delay, you may contact us to end the contract and receive a refund for any ordered Products that you have paid for but not received (please see clause 7.6 below for further details).
5.5 If you are not in when ordered Products are delivered.
If no-one is available at your delivery address to take delivery and the ordered Products cannot be posted through your letterbox, a note will be left to inform you of how to rearrange delivery or collect the ordered Products from a local depot. If, after a failed delivery to you, you do not rearrange delivery or collect the ordered Products from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 7.7 below will apply.
5.6 When you become responsible for and when you own ordered Products.
You will become responsible for any Product that you order as soon as we deliver it to the address that you gave to us for the purposes of the order. In other words, the risk in any ordered Product passes to you when you take possession of it. However, you will not own any Product that we deliver to you until we have received payment from you for that Product in full.
- Rights To Make Changes
6.1 Your rights to make changes to your order.
If you wish to make a change to the Products you have ordered, please contact us as soon as possible using the contact details stated at clause 1.2 above. We will then let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Products, the timing of supply, or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end your contract with us (see clause 7 below for more information).
6.2 Our rights to make changes.
We may from time to time make minor changes to Products. If we make significant changes to Products (such as their price) or to these Terms of Sale, we will notify you in advance in writing, in which case you may then contact us to end your contract with us before those changes take effect and receive a refund for any Products that you have paid for but not yet received.
- Ending Your Contract With Us
7.1 Ending your contract with us.
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract, as explained in the remainder of this section 7.
7.2 Defective, damaged, or misdescribed Products.
If Products that you have purchased through our Website are defective, damaged on arrival, or have been misdescribed, you may have a legal right to end your contract with us, or to get the Products in question replaced, or to get some or all of your money back. Please contact us using the contact details stated at clause 1.2 above if you would like us to replace damaged, defective, or misdescribed Products or to offer a price reduction, or if you would like to reject any such Products and receive a refund. Please note that you may not be entitled to a full refund of any such defective, damaged, or misdescribed Products if you do not contact us within 30 calendar days of the date on which those Products were delivered to you.
7.3 Your right to change your mind.
For most Products bought through our Website, you have a legal right to change your mind (without giving any reason to us for doing so) within 14 calendar days of the day on which the ordered Products were delivered to you (unless your order is split into several different deliveries over different days, in which case you can exercise this right until 14 calendar days after the day the last instalment of the order was delivered to you) and receive a refund. See clause 7.4 below for more information on how to exercise this right to cancel. Please note that this right to change your mind does not apply to certain Products described in clause 8.2 below (but please see clause 7.2 above if such Products were damaged or defective when delivered to you).
7.4 How to exercise your cancellation right.
To exercise your right to cancel as described in clause 7.3 above, you must inform us of your decision to cancel this contract by way of a clear statement to us before the 14-day cancellation period described in clause 7.3 has expired using the contact details provided at clause 1.2 above. You can use the model cancellation set out in the box below to do this, but it is not mandatory for you to use the below wording (but your communication to us must be a clear statement in order to exercise your cancellation right).
Order Cancellation Request
To Conner Ives Limited
I hereby give notice that I wish to cancel my contract of sale in relation to the following Products that I ordered through your website: [Please list the Products here].
The above Products were the subject of my order no. [Please insert your order number here], which was placed on [please insert the date on which you placed the relevant order].
Name: [Please insert your full name]
Address: [Please insert your address, as provided to us when you placed your order]
Date: [Please insert the date on which you send this order cancellation request to us]
7.5 If you exercise your cancellation right.
If you cancel an order with us in accordance with clauses 7.3 and 7.4 above, we will reimburse to you all payments that we have received from you in respect of that order, including the costs of delivery and return of any Products (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Products that have been delivered to you must be returned without undue delay (and in any event not later than 14 calendar days after you have exercised your cancellation right) to the address stated at clause 8.3 below, and you must make sure that any return of Products to us complies with the requirements set out in section 8 below. We may make a deduction from the reimbursement for any loss in value of any Products supplied if that loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any Products supplied, or, if earlier, no later than 14 days after the day that you provide evidence to us that you have returned the Products to us (or, if no Products were supplied, no later than 14 days after the day on which we are informed about your decision to cancel your contract with us). We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
7.6 Other circumstances where you can end your contract with us.
You can also end your contract with us if we have told you about an error in the price or description of a Product you have ordered and you do not wish to proceed, if there is a reasonable likelihood that the delivery of your ordered Products will be significantly delayed because of events outside our control, or you have a legal right to end the contract because of something we have done wrong. In any of these circumstances, you will need to let us know that you wish to end the contract with us by contacting us using the contact details stated at clause 1.2 above, in which case we will refund you in full for any Products that have not been provided to you. You may also be entitled to compensation in these circumstances.
7.7 We may end our contract with you if you break it.
We may end the contract with you in respect of any Product that you purchase from us via our Website at any time by writing to you if you do not make any payment to us by the time it is due or do not, within a reasonable time, allow us to deliver the Products to you. If we end our contract with you for either of these reasons, we will refund any money that you have paid in advance for ordered Products that we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
7.8 Our right to receive money owed to us.
If our contract with you is ended, it will not affect our right to receive any money which you owe to us under that contract.
- Returning Products To Us
8.1 All Products that you return to us should be sent back to us in the condition you received them in, together with the original packaging and all price/brand tags. We inspect all Products that have been returned to us. While you can try on Products at home (but not outdoors) as you would in a store, you must not actually wear them for any other purpose or go out with them if you plan to return them to us. When you try on any of our Products, please be careful with it by making sure you do not use unnecessary force and not wearing any make-up perfume, cologne, deodorant, or anti-perspirant (since these can leave behind scent marks). Unless it was delivered to you in the same condition, if a Product is returned to us worn, used, soiled, washed, damaged, or in an unsaleable condition, or if you do not follow the requirements of this clause 8.1, we may not be able to provide you with a refund and may have to send it back to you and ask you to cover the delivery costs (or, alternatively, we may choose to reduce any refund to which you are entitled to reflect any reduction in the value of a Product). Nothing in this clause 8.1 is intended to affect your statutory rights.
8.2 Certain Products cannot be returned to us for refunds.
These include any bespoke, specifically tailored, or personalised Products made specifically for you or customised for your order, and any underwear, swimwear, or jewellery if the hygiene seal or any other label on it has been tampered with, broken, or is otherwise not intact. Nothing in this clause 8.2 is intended to affect your statutory rights.
8.3 Our returns address.
If you are returning Products to us in accordance with these Terms of Sale, please (unless we inform you in writing otherwise) send them to the following address: Conner Ives Limited, Unit 216, 28 Lawrence Road, London N15 4EG, United Kingdom.
8.4 Suspicious or fraudulent activity.
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning Products after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders with us in future. If this happens to you and you think that we have made a mistake, please contact us using the contact details provided in clause 1.2 above.
- Our Responsibility to Loss or Damage Suffered by You
9.1 We are responsible to you for any foreseeable loss and damage that we cause.
If we fail to comply with these Terms of Sale, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen (for example, if you discussed it with us during the ordering process).
9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes our liability for any of the following:
(b) fraud or fraudulent misrepresentation; or
(c) breach of your legal rights in relation to the Products (as detailed in clause 3.2 above).
9.3 We are not liable for business losses.
We only supply Products for domestic and private use. If you use the Products for any commercial, business, or resale purpose, we will have no liability to you or to anyone else for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.4 Additional Terms.
- Complaints and Disputes
10.1 We will try to resolve any complaints or disputes with you quickly and efficiently.
If you are unhappy with any Products you receive, our service to you, or any other matter for which we are responsible, please contact us as soon as possible using the contact details stated at clause 1.2 above. If we cannot resolve any dispute with you via our internal complaint handling procedure, we will let you know this in writing.
10.2 Returning Products to us.
If you are returning Products to us in accordance with these Terms of Sale, please (unless we inform you in writing otherwise) send them to the following address: [INSERT ADDRESS FOR RETURNS]. If you return any Products to us from a destination outside the United Kingdom, please ensure that the return parcel is marked clearly with the wording ‘Return to supplier’.
- Your Personal Information
11.1 Your privacy and personal information are important to us. We will only use your personal information as set out in our Privacy Notice and Cookie Notice. These explain what personal information we collect from you, how and why we collect, store, use, and share such information, your rights in relation to your personal information, and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
- Other Important Terms
12.1 We may transfer our rights and obligations under these Terms of Sale to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
12.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms of Sale to another person if we agree to this in writing.
12.3 Nobody else has any rights under our contract with you. No other person shall have any rights to enforce any of these Terms of Sale.
12.4 If a court finds any of these Terms of Sale unlawful, the remainder will continue in force. Each clause in these Terms of Sale operates separately. If any court or relevant authority decides that any of them is unlawful, the other Terms of Sale will remain in full force and effect. Nothing in these Terms of Sale will affect your statutory rights.
12.5 Even if we delay in enforcing our rights under these Terms of Sale, we can still do so later. If we do not insist immediately that you do anything you are required to do under these Terms of Sale, or if we delay in taking steps against you in respect of your breaking your contract with us, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
12.6 Which laws apply and where you may bring legal proceedings. These Terms of Sale, their subject matter, and their formation, are governed by the laws of England and Wales, and you agree to the non-exclusive jurisdiction of the English courts.